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(+965) 7492-3477
(+965) 7492-3477
At MugsStore, we want to ensure that you are 100% happy with your purchase. Our comprehensive refund policy protects your investment and guarantees your satisfaction.
Full refund within 30 days of purchase for eligible reasons
Clear guidelines and transparent refund procedures
Refunds processed immediately, up to 20 days for bank reflection
You have the right to cancel this contract within 14 days. The cancellation period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right to cancel, you must inform us at MugsStore of your decision to cancel this contract by a clear statement. You can contact us via:
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract, we will reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
In rare cases, shipping delays or damage during transit may occur. We work with reliable shipping partners to ensure your mugs arrive safely and on time.
Claims for non-delivery must be submitted to our customer service department in writing within 7 days from the expected delivery date. Otherwise, the product will be considered delivered. If you do not properly contact us during this period, you agree that we may consider this as a successful delivery with no further right of return for a 'non-receipt' reason.
Although all products are thoroughly tested before release, unexpected errors may occur. We stand behind the quality of our products and will address any major defects promptly.
Contact our support team with detailed information about the defect
We will work to correct the issue within 48 hours of your initial complaint
If we cannot resolve the issue, you get a full refund or replacement product of equal value
If we fail to correct a major defect within 48 hours from the date of the initial complaint or any other notification provided by the customer, a full refund will be issued to the customer, or at the customer's choice, a replacement product of the same or similar value can be offered.
We strive to provide accurate and detailed descriptions of all our products. If you receive a product that significantly differs from our description, you may be eligible for a refund.
Such issues should be reported to our technical support team within 30 days from the date of purchase. Clear evidence must be provided in writing that the purchased product is not as it is described on the website.
Important: Complaints which are based merely on the customer's false expectations are not honored. We require concrete evidence showing discrepancies between the product description and the actual product received.
Our policy offers a full refund within 30 days of your date of purchase for eligible reasons. We'd love to know what went wrong and how we can improve, so please include details about the reason for your refund request.
Submit refund request with order details
We review your request and verify eligibility
Refund processed to original payment method
Immediate: Our payment processor submits the refund immediately
1-3 Business Days: Refund appears as pending in your account
Up to 20 Days: Your financial institution processes the refund to reflect in your account/card
Our Customer Service Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for your interest in MugsStore.
Emergency Support: Available 24/7 for critical issues
Our customer service team is here to help. Contact us anytime for assistance with refunds, returns, or any other questions.
