Frequently Asked Questions

We offer a wide variety of mugs including ceramic mugs, travel mugs, insulated mugs, custom printed mugs, and specialty designs. Our collection features everything from classic coffee mugs to unique artistic designs perfect for any occasion.

Standard shipping typically takes 3-5 business days within the United States. Express shipping (1-2 business days) and overnight shipping options are also available. International shipping times vary by destination, typically 7-14 business days.

Yes! We offer custom printing services for both personal and business orders. You can upload your own designs, logos, or text. Minimum order quantities may apply for custom orders. Contact our customer service team for more details about customization options.

We offer a 30-day return policy for unused items in original condition. Custom or personalized mugs cannot be returned unless there's a manufacturing defect. Return shipping costs are the customer's responsibility unless the item was damaged or defective upon arrival.

Most of our ceramic mugs are dishwasher and microwave safe. However, mugs with metallic accents or certain special finishes should be hand-washed only. Product pages include specific care instructions for each item.

Yes, we offer volume discounts for orders of 12 or more mugs. Bulk pricing is available for businesses, events, and organizations. Contact our sales team for a custom quote on large orders.

Once your order ships, you'll receive a tracking number via email. You can also log into your account on our website to view order status and tracking information. If you checked out as a guest, use the order confirmation email to track your package.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed securely using industry-standard encryption.

Orders can be cancelled or modified within 1 hour of placement. After that, orders enter our fulfillment process and cannot be changed. Please contact customer service immediately if you need to make changes to your order.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination. Customers are responsible for any customs duties or import taxes that may apply in their country.

If your mug arrives damaged, please contact us within 48 hours with photos of the damage. We'll provide a full refund or replacement at no additional cost. We package all items carefully, but accidents can happen during shipping.

Currently, we operate exclusively online to offer the best prices and widest selection. This allows us to focus on quality products and excellent customer service while keeping costs low for our customers.